Return Policy


Return Policy


Our customers can return what they ordered, but you need to read the following if you want to do this ,You can only return the products within 7 days from the time you receive the order.

Please notice this: All items sent back to us must be in their original condition i.e. not
worn, altered or washed, with all tags attached.

 

We only accept return only when the products which we send to you have the following two problems:

1 - Product Has Defects

2 - Wrong Delivery (that is we send a wrong product to you.)


Return Process:
1. The customers need to contact us via email, telling us the reasons of returning, then we will give you a confirmation, please follow on all instructions that we will give you. You should provide us your order number and transaction number.

2. After you receive the confirmation and instructions from us, please send back your order to us as soon as you can.

3. Allow 1-2 weeks for us to get the product which you send back to us.


Return Specification:

1. The products which you send back to us should be the same as we send to you, as we take photos before we send our customers, so when we get the products which we check not the same as we send, we will refuse to refund or resend.You can also change to another products if the price is almost. 

2. If the customer sends the order back to us without priory contacting us by email and without proper authorization number or correct return address or if the customer refuses the package when it is delivered we will not be in title to refund or exchange the item.

3. Please insure your return. We are not responsible for shipping damages .

 

Order Cancellation:
Cancellation of an order before the order has been dispatched, we process all orders as quickly as possible, so we are not always able to cancel an order after it is placed.

Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.